saas
SaaS
Planned: managed by us in a qualified cloud, with tenant isolation enforced in the application and in the database.
HomayarEvery call, an insight.
Turn call recordings into reviews you can check against the transcript.
Space to space
The call ends. The analysis space opens.
Keep scrolling. You are entering the network that reads the conversation.
Inside the analysis
The core reads every line of the call
A simulation with a sample call. Each line lights up the part of the network that reads it. At the end the report comes to you.
Simulation: sample data, invented names and numbers
Analyzing the conversationReport ready
- Customer
My order still shows as in transit after nine days.
- Agent
I am sorry about that. Let me check the shipment now.
- Customer
I called last week too and nobody followed up.
- Agent
I see the note. The delivery status was not updated on our side. I will escalate it today and call you back before six.
- Customer
Okay. Please make sure this time.
Call Report
Sample data
Quality Control
Overall QC82
Empathy88
Problem Solving74
Clarity91
Problem Detection
- Delivery status not updatedHigh
- Agent could not see the order historyMedium
Training Package
Give a concrete follow-up time instead of 'soon'.
Planned: the four agents
One transcript. Four readings.
A simulation with sample data. Each planned agent reads the same transcript and writes one part of the report.
- QC Agent · planned
Quality control score
Planned: empathy, problem solving, clarity, tone, call closing and silence handling, scored per call with an overall result.
- Problem Detection · planned
Problem detection
Planned: root causes, system failures, issue severity and problems that keep coming back across calls.
- Business Insight · planned
Business insight
Insights from the call, each with a confidence and the transcript lines behind it. Upsell and churn-risk signals are planned.
- QC Teacher · planned
Training package
Planned: a coaching package generated from each agent's weak points, with behavioral recommendations.
Simulated console
A simulated console with sample data
These screens use sample data. QC scores, incidents, analytics, the copilot and the graph are planned, not in the console today.
- 01
Dashboard
Recent calls, calls with results, calls in processing and audio used.
- 02
Call reports
Summary, action items and insights linked to the transcript lines, plus the full transcript.
- 03
Exports
Download a call as TXT, JSON, SRT or VTT. PDF is planned.
- 04
Roles
Owner, admin, member and viewer roles, teams with supervisors and agents, and invitations.
- 05
VOIP webhooks
Planned: receivers for Asterisk and FreePBX; agents are created from the extension number.
- 06
AI copilot
Planned: ask questions about your call data in plain language.
Where the data goes
The recording stays where you decide
Self-hosted and hybrid today; managed cloud is planned. In the self-hosted package no application container has a route to the internet.
self-hosted
Self-hosted
A Docker Compose package on your own servers. No application container has a route to the internet.
hybrid
Hybrid
Recordings and transcripts stay local. Optional cloud reasoning gets masked text by default, and runs only if you turn it on.
Built in, not bolted on
Privacy is a product feature
- 01
Personal-data masking
Phone numbers, e-mails, national IDs, card and IBAN numbers are replaced in the transcript. The limits are stated, not hidden.
- 02
Tenant isolation
Workspace checks in the application plus PostgreSQL row-level security under a non-bypass role.
- 03
Deletion that purges
A delete denies access at once, then a durable purge removes transcripts, analyses and media bytes.
- 04
No hidden cloud fallback
If a local model fails, the stage is reported as unavailable. Nothing is quietly sent elsewhere.