Seat 1
QA managers
Review every analyzed call with its transcript and evidence. Scoring on fixed criteria is planned.
Simulation: planned scores on six criteria
By role
The same call, seen from four seats
Homayar serves the people who score calls, the people who coach agents, the people who own the numbers and the people who approve where data goes.
Four seats, one call
What this role sees
Open the page
Seat 2
Supervisors
Find the calls that need attention through summaries, action items and search. Coaching packages are planned.
Simulation: planned root causes by severity
Seat 3
Contact-center operations
Search the whole queue and see what each call was about. Trend views are planned.
Simulation: planned queue KPIs
Seat 4
IT and security
Deploy on your servers, control every outbound route and keep every recording under your control. PBX connection and single sign-on are planned.
Simulation: processing stages with sample data