Everything between the recording and the decision

Upload a file. A PBX connection is planned.

Today a person uploads a file from the console. A webhook that receives each finished call from your VOIP system is planned. Uploads are checked for size, file signature and real audio duration before they are accepted.

• Accepted formats: WAV, MP3, OGG, M4A, AAC, FLAC, MP4 and WEBM.
• Planned: webhook receivers for Asterisk and FreePBX with automatic field normalization.
• Planned: agents are created on the first call from the extension number.

Speech to text in Persian and English

Transcription runs on Whisper. You can set the spoken language for a recording or let it be detected. Speaker separation is a separate stage. It is not available yet, and the report says so instead of guessing.

• Persian, English or automatic language detection.
• Separate stages for preparing the file, speech to text, speaker separation and analysis.
• Each stage shows its state: not started, waiting, running, done, partial or failed.

Planned: four agents, one report

Planned. Each agent will read the transcript and write one part of the report. Today the analysis stage writes a summary, action items and insights with evidence.

Your recent calls on one screen

The overview shows recent calls, calls with results, calls in processing and the audio used. Quality trend charts, sentiment distribution, an incidents view and agent comparison are planned.

• Cards for recent calls, calls with results, calls in processing and audio used.
• Planned: QC trend charts and sentiment distribution.
• Planned: incidents filtered by severity.

A report you can defend

Every call result shows a summary, action items and insights. Each item links to the transcript lines it came from, and the transcript is one tab away. Results can be exported as TXT, JSON, SRT or VTT.

• Planned: score bars for overall QC and each criterion.
• Planned: root cause tables with severity.
• Action items from the call. The training package is planned.

Planned: ask your call data a question

Planned. The copilot will be a chat interface over your call data that answers from stored data, with a graph explorer of agents, calls and issues. Today you can search transcripts and jump to the moment a phrase was said.

• Planned: natural-language questions in Persian or English.
• Planned: answers built from stored call data, not free-form guesses.
• Planned: interactive graph explorer over agents, calls and issues.

Access control for your whole team

• Role-based access: owner, admin, member and viewer, plus team supervisors and agents.
• Members join by invitation; roles can be changed and members removed.
• Sign-in with e-mail and password, or with Google.