QA managers
Every finding, with the conversation one click away
Manual sampling reviews a few calls a week. Homayar writes a summary for every analyzed call and links each point to the transcript, so a disputed result can be checked instead of argued. Scoring on six criteria is planned.
QA managers
A simulated day with Homayar
Simulation with sample data. Scroll through the day
- 08:3001
Open the dashboard
Yesterday's calls are on the overview, with their processing state. Scores on six criteria are planned.
- 10:0002
Check a disputed finding
Each point in the summary links to the transcript lines it came from, so it can be checked against the words. Score bars are planned.
- 12:3003
Share a report
A share link or an export of the call goes to the agent and their manager. PDF is planned.
- 15:0004
Turn weak points into coaching
Planned: the training package lists behavioral recommendations built from the agent's weak points.
- 17:3005
Look at the trend
Planned: the QC trend chart shows whether the week moved in the right direction.
What a QA manager needs
- 1The same criteria applied to every call.
- 2Evidence for each score that an agent can read too.
- 3A way to turn weak points into coaching, not just a number.
What Homayar does today
- A summary, action items and insights for every analyzed call, each linked to the transcript.
- The transcript one tab away from the results.
- Search across transcripts, with each hit linked to its moment in the call.
- Share links and TXT, JSON, SRT or VTT exports to send a call to an agent or a manager.
Planned for this role
Coming soon- Custom scorecards per workspace.
- Supervisor review, calibration and appeals workflow.
- Six QC criteria per call and a training package per agent.
Next step